Frequently Asked Questions
SHIPPING
Local Delivery
Free courier shipping for local orders above S$80. All orders are shipped from Singapore. Orders take about 1-2 working days to be processed.
The courier will contact recipient prior to delivery so check that contact number is correct.
Delivery timeframes are only on weekdays and from the time package is ready to be shipped. If your parcel needs immediate attention, or doesn't arrive within the timeframes listed above, drop us a line here.
| Delivery Mode | Timeframe | Rate |
| Self Collection | Currently unavailable | Free |
| Local Courier | 3-5 working days | SGD 3.99 |
| Local Courier | 2 working days | SGD 5.80 |
| Same-day Express Shipping | Cut off time by 12pm | SGD 18.00 |
International Delivery
We offer free international deliveries to the following countries at a minimum purchase.
| Country | Minimum Purchase Price |
| Malaysia | SGD 100 |
| Hong Kong |
SGD 180
|
| Australia |
SGD 250
|
For all other international orders, flat rate shipping as below:
| Country | Rate |
|
Asia |
SGD 23 |
| Malaysia/ Brunei | SGD 9 |
| Rest of the world | SGD 35 |
RETURNS & EXCHANGES
Returns Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
The following are not eligible for returns:
- Bottoms - for hygiene reasons
- Sale items and orders made on promotional codes.
Please contact us within 5 working days after receiving the order.
Size exchanges for regular-priced items are accepted within 7 days from the date of purchase provided the original price tag is intact and the receipt is presented.
We are unable to process a size exchange if your desired size is no longer available.
Colour exchanges are strictly not allowed.
If you have received an incorrect or defective item, please contact us with your Order Number and a picture of the incorrect item or the defective area within 5 calendar days upon receiving your order.
If the item is no longer in stock, we will offer a replacement item or store credits in its place.
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to incorrect or defective item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please wait for a confirmation email with return details from us before mailing the return item(s) back via a fully trackable shipping method.
We are not liable for any missing/lost returns sent via non-trackable shipping.
All returns must be received within 7 working days (local orders) and 14 working days (international orders) from the date the confirmation email was sent. The return will be void if parcel is not received within this time frame.
We reserve the right to reject any returns that do not fulfil our returns policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Measurement discrepancies
Please note that measurements may vary 0.5 - 0.75 inches due to manufacturing processes.
The true colour of an item may also vary slightly due to strong studio lighting and inevitable discrepancies arising from individual computer resolutions.
These aspects are not considered to be defects and are therefore non-eligible for returns.